FAQs
When will I get my items?
After sales we take 1 day to mentally reset before shipping items. USPS shipping times are roughly 5 business days, 21 business days for Canada. However, we cannot guarantee shipping times.
Where is my tracking?
We ship USPS first class with tracking. Tracking is sent to the email or phone number you provide at checkout.
My package is lost!
Occasionally we run into delayed and lost packages. If this is the case, please send us a message so we can best assist you as each case is different.
DESIGNS
Do you offer customs?
We are a premade only shop! We offer 2-3 premade sales per month.
Will you ever make this design again?
Designs do come back! We are constantly rotating through the designs we have. Requests are taken into consideration but never guaranteed. There are a handful of designs that are ONE OF A KIND and will be posted as such.
SIZING
How do I know what size my dog needs?
You need to measure your dog's girth. All the way around your pup, approximately 2" behind the elbow.
Will you ever make my size?
We currently offer 10-24" panels with the extremes of that range being less often as they are a harder sell for us.
My vest is too big/small!
Our vests are highly adjustable! (Video guidelines on adjusting your vest are in our Instagram highlights)
MATERIALS, WEAR, TEAR & CARE
What hardware do you use?
On our vests, we DO NOT USE welded d-rings. We have chosen to use non-welded d-rings because vests are NOT made to be used for mobility of any kind. Our collars DO have welded d-rings.
What material do you use for your vests?
We use a high quality waterproof canvas.
What happens if my vest breaks?
We offer repairs on our vests (at buyer's expense) if ZERO modifications have been made to our product. Buyer is responsible for shipping, time and materials. for repairs.
What machines do you use?
We don't share machines, materials, or methods. We encourage new shops to research and find things that work best for them!
How do I wash my gear?
Our canvas products can be machine washed cold, gentle cycle and lay flat to dry. Vinyl products scrub/wipe clean with a little dawn and sponge or rag, then rinse and lay flat to dry.