Shop Sale Policies
RETURNS, REFUNDS, EXCHANGES AND MORE!
RETURNS
Due to the nature of dog gear, we do not accept returns or exchanges.
REFUNDS
We no longer offer refunds. As of January 2023, we are ALL SALES FINAL.
EXCHANGES
Due to the nature of dog gear, we do not accept returns or exchanges.
SHIPPING
We ship USPS First Class Packages with Tracking. Our items ship in 1-2 Business Days. Incomplete addresses on orders including but not limited to missing house numbers or street names will be automatically refunded. We cannot ship to known undeliverable addresses and these orders will be refunded with no warning.
REMAKES
We currently do not offer remakes as our demand for regular premade sales is incredibly high.
We politely ask that our designs not be taken to other shops. We work hard to create new and original to our shop designs and kindly ask they not be duplicated.
CUSTOMS
CUSTOMS ARE PERMANENTLY CLOSED! We are a PREMADE only shop and customs will remain closed.
CHARGEBACKS
If you make a purchase from our store and file a chargeback without reaching out to us, we will no longer do business with you. All future purchases will be automatically canceled and refunded.
TAXES
It is the buyer's responsibility to cover any and all state taxes and possible import duties.
MISUSE OF GEAR
Our gear is NOT made for mobility of any kind. Any misuse of our gear that results in damage to the gear or injury to you or your dog is NOT our responsibility and we are NOT liable due to the improper use. Vests should NEVER be used for mobility. We reserve the right to refuse sale to anyone caught misusing gear.
ADDITIONAL POLICIES
For buyer and seller protection, we do not sell to anyone under the age of 18.
We reserve the right to refuse sale to anyone without explanation.
We politely ask that our designs not be taken to other shops. We work hard to create new and original to our shop designs and kindly ask they not be duplicated. Customers found stealing designs are subject to being blocked with no explanation.